Tibby support

Last updated September 29, 2026

Need a hand with your shelf? Email hello@tibbyreads.com. Tell us what happened and whether you use iPhone, iPad, or Android. Please do not send payment card details. Tibby works without an account.

Quick answers

I paid, but Pro is locked. In Tibby, open Settings → Help and support → Restore purchases. Use the same Apple Account or Google Play account that bought the plan. If it still does not open, email us.

How do I cancel? On iPhone or iPad, open Apple’s Settings app, tap your name, then Subscriptions, and choose Tibby Pro. On Android, open Google Play → Payments & subscriptions → Subscriptions and choose Tibby. Deleting Tibby does not cancel a plan.

How do I move my library? On iPhone or iPad, open Tibby → Settings → Export and backup → Save a backup file. Keep the file private and somewhere you can reach on the new device. In Tibby there, choose Restore from a backup. Restoring replaces the library currently on that device. Restore your purchase separately. A backup is a file you control; Tibby does not sync it for you. Moving a backup between iOS and Android is not yet supported.

Can I bring books from Goodreads or StoryGraph? On iPhone, iPad, or Android, export your library file from the Goodreads or StoryGraph website. Then open Tibby → Settings → Import books, choose the service and select the downloaded file. Review matches before adding books. Import is part of Tibby Pro.

How do I delete my data? Open Settings → Your data → Delete all my data. Save a backup first if you want to keep a copy. This erases the local Tibby library. It does not erase a backup you saved, cancel a subscription, or remove records already sent to a service. For a request about those records, email us. See the privacy policy for details.